IN YOUR CORNER: Family out hundreds as plumber refund guarantee falls flat

OKLAHOMA (KFOR) – Paula Mason’s mom and dad experienced fallen on tricky situations. Her 93 year old father suffers from dementia. In the spring of 2020, her now deceased mom was homebound in have to have of hospice treatment. Amidst all this, the couple’s plumbing started off backing up. “We […]

OKLAHOMA (KFOR) – Paula Mason’s mom and dad experienced fallen on tricky situations.

Her 93 year old father suffers from dementia. In the spring of 2020, her now deceased mom was homebound in have to have of hospice treatment.

Amidst all this, the couple’s plumbing started off backing up.

“We just considered it was a blockage,” mentioned Paula. “Found out it was a busted line, broken line.”

The trouble persisted for months, with short-term fixes alongside the way.

But come drop, Paula suggests the flooding achieved a breaking place.

“Water was practically to the doorway, maybe two inches deep,” she stated. “Carpets ended up previously soaked.”

She contacted Steve Maxson, acquiring made use of his solutions months ahead of on her very hot drinking water heater.

An Oklahoma loved ones says the plumber they compensated up entrance did not do his job and didn’t refund their $3,100.

Running beneath the title Maxson Plumbing, Paula states Steve requested $3,100 up front.

But the function before long stalled.

“He stated at 1st he was really fast paced, and I recognized that he was meant to come again in a matter of days,” reported Paula. “He never arrived back.”

With the trouble worsening, and her mother and father caught inside of amongst the mess, Paula says she required immediate help.

She in the end opted to employ the service of a different plumber who got ideal to get the job done, and asked for a refund from Maxson.

In textual content messages sent to Paula, Steve to begin with agreed to refund, but claimed to be waiting around for money from sellers.

But that was in early November. Paula tells our group she hasn’t heard from Steve considering that, and attempts to acquire him to court docket have unsuccessful as perfectly.

“It was really stressful,” she said.

KFOR’s attempts at reaching Steve took an sudden change.

Steve Maxson is the son of a Stephen Maxson from Afton.

Stephen Sr. is a plumber himself, with a business enterprise in Eastern Oklahoma.

He tells our crew he knew nothing at all of Paula’s scenario.

“That is not this business,” explained Stephen. “And if he did that, his [expletive] oughta be in a ton of problems.”

Stephen Sr. aided our staff get in contact with his son.

Steve Jr. claimed Paula was too swift to terminate his task, but stated a refund would before long follow.

Paula claims her relatives desperately needs that refund, but hope they do not have to use the cash any time quickly.

She tells our staff that many others can learn from her tale.

“That was funds we have been environment apart for [my father’s] burial,” famous Paula. “Do your because of diligence, surely do your due diligence.”

So significantly, Paula has not heard from Steve Maxson. He’s now also ignoring mobile phone calls and texts from News 4.

We have uncovered Steve is not a accredited plumber. He tells our team he planned to agreement Paula’s job out.

To check out the certification of your contractor, visit the Development Industries Board’s web site.

Next Post

Ygrene Launches Statewide Residence Improvement Financing Software in Ohio

PETALUMA, Calif.–(Company WIRE)–Ygrene, a person of the nation’s foremost house enhancement financing suppliers, right now announced the start of its statewide residential system in Ohio in partnership with the Toledo – Lucas County Port Authority. The preliminary start is across 30 municipalities that protect approximately 1 million folks, which include […]

Subscribe US Now